Returns, Damages & Order Policy

Returns, Refunds and Exchanges

All sales are final. We do not accept returns or exchanges, and refunds are not offered.

Please review your order details, product selection, size, color, and shipping information carefully before completing checkout.

Damaged Items

Every product goes through a strict quality-control process before shipping.

If your item arrives damaged, please provide a clear unboxing video recorded from the moment the package is opened. The video must be continuous, with no cuts or edits.

Claims submitted without a complete unboxing video cannot be processed.

Once the claim has been reviewed and approved, we will offer either a replacement, subject to stock availability, or store credit.

Missing or Incorrect Items

If your order contains a missing or incorrect item, please contact us within three days of delivery.

Email info@mozyandco.com with your order number and clear photo or video evidence so we can review your concern.